Businesses and those concerned with being effective

8.Points
Zero defects, No tradeoffs, Requirements, Make certain, Browser guide (p241-264)
Quality Is Free, by Philip B. Crosby

9. Points
Quality, productivity, lower costs, capture the market (p1)
Common causes, special causes, stable system, cost of variation, management (p309)
Out of the Crisis, by W. Edward Deming

10. Points
Total cost of the process is driven by quality through the bottleneck constraint
Must get quality right the first time in front of the bottleneck constraint or you are wasting the most critical resources
Then manage changing bottlenecks, to manage the costs. There is no ending.
Tom Wolfgram points out that principals must receive help because they are one of the bottlenecks driving cost.
The Goal, by Eli M. Goldratt and Jeff Cox (the whole book)

11. Points
Three of the seven habits are; to be proactive, to have an end in mind, and do first things first. (p65-145)
The Seven Habits of Highly Effective People and others, by Steven R. Covey

12. Points
Let customers set the pace or go out of business
Relationships are build on trust, one at a time, one-size-fits-one
One Size Fits One, by Gary Heil, Tom Parker and Deborah C. Stephens (the whole book)

13. Points
Financial resource is only one of several that define poverty
Know that not everyone speaks the opportunity and success language
Start early, and provide a bridge, hold hands crossing the street.
A Framework for Understanding Poverty, by Ruby K. Payne, Ph.D (the whole book)

14. Points
The principal can make the difference and generally the differences are one-size-fits-one
Give the principals the help, because management is one of the bottlenecks
If it takes double, it is still well spent money to remove the excuses
No Excuses, Samuel Casey Carter (whole book)

15. Points
Stay positive, stay positive, stay positive and much, much more.
Bringing Out the Best in People, Aubrey Daniels (whole book)

16.Points
Efforts need a focal point, and then many effective citizens
Creating a School Community, by Eric Schaps (whole book)

17. Many Other Points
The backgrounds and discussions within the following books are ever present in this school change process. These books are considered statements and examples of truths- Welcomed and Not Welcomed. They are not considered instructional but rather foundational. Several of them are fictional to present the points most effectively.
Why Johnny Can't Tell Right from Wrong, William Kilpatrick
The Best of Success, Wynn Davis
Teaching Your Children Values, Richard and Lynda Eyre
Emotional Intelligence, Daniel Goleman
Restoring the Good Society, Don E. Eberly
Within Our Reach--Breaking the Cycle of Disadvantage, Lisbeth B. Schorr
Tyranny of Kindness, Theresa Funiciello
The Book of Virtues and others, William J. Bennett
Dominion, Randy Alcorn